Powering end-to-end insights across customer experience, satisfaction, and cost management.
Leading companies pride themselves on offering excellent customer experiences based on positive engagement. Often these same companies are at a loss…
ServiceNow® Field Service Management is a cloud-based solution that connects field service to other parts of the organization to improve operations efficiency and raise overall customer satisfaction. A more tightly…
Intelligent technologies power great customer and employee experiences.
Artificial Intelligence (AI) and other intelligent technologies can be used to perform tasks normally requiring human intelligence such as visual perception, speech…
The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer experiences and to eliminate repetitive tasks. This crisis also revealed the important role of…
Now is the time to take your digital transformation in a new, more effective direction. At ServiceNow, we make the world of work, work better for people anytime, anywhere, in…
The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What it showed is that change can happen in an…
The health of your brand, products, and services depends on delivering exceptional experiences time and again. It's always existed, but experience is now a discipline and a focus. And it's…
Aberdeen surveyed 1,357 businesses from over 10 industries to share their top strategic priorities and core capabilities for managing customer operations–when customer service works together with middle- and back-office teams…
Gong commissioned Forrester Consulting to create a Total Economic Impact Study to assess the relationship between deploying the Gong Revenue Intelligence Platform and potential return on investment enterprises.
Overall, the study…
There are 'random acts of coaching' and then there is high-impact coaching – the kind that motivates your team AND shows up in dashboards.
Learn the 5-point framework elite sales managers…
The Challenge:
A UK-based software company, EdgePetrol wanted to optimise its sales process to ensure that it created predictable revenue and maximised its pipeline.
The Outcome:
Using Gong helped EdgePetrol qualify more deals,…
The position of CRO is fairly new to most organizations, and many of them are still hashing out the role's nuances.
That said, a few outstanding CROs have demonstrated an ability…