Latest resources from Microsoft
5 Daunting Sales and Marketing Gaps and How t...
Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book. Discover how to close those gaps and transf...
Leading the Future of Field Service: Connecti...
Field service management teams want to keep costs down, while improving their customer service relationships.
This can be hard for organisati...
2017 State of Global Customer Service Report
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly li...