Latest resources from RingCentral

2022 Guide to Leading an Agent-Centric Contac...
Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees in your contact center might feel like you'...

MetriStar Top Provider Award Contact Center P...
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based ...

2022 agent experience trends report
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the survey, twothirds o...