Latest resources from RingCentral

2022 Guide to Leading an Agent-Centric Contac...
Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees in your contact center might feel like you'...

2022 agent experience trends report
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the survey, twothirds o...

What your business needs for a hybrid and rem...
The pandemic redefined 'work' as we know it. Companies adopted new technologies and workflows to support large-scale work from home. Workers quickl...