RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value...

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

Business and technology leaders at companies large and small, across multiple industries, have identified...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

Leading Bank Stops Automated Fraud. Banks and financial institutions focus on driving digital innovation...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...