$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

How can you continue to make improvements in spite of unexpected challenges? Realising customer experience...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

Delivering a great customer experience is essential in any business. It drives loyalty, customer retention...

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...