In recent years, the role of CIO has evolved to meet a wider set of responsibilities and aspirations....

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

Retail may never be the same. Consumers who were previously averse to online shopping suddenly embraced...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

B2B marketers have shifted the way they do business as digital channels become the default approach....

RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value...