Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

Understanding how to optimize Omni-Channel Order Management is key to your business' success. Today,...

Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...

In a climate of rising customer expectations, now is the right time to refine your use of inbound channels—it...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

Brands that excel at delivering relevant and personalised customer experiences are leading because they're...

Six ways marketing automation helps prove value and drive success. As a marketer, digital transformation...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

Simply put, Balmain's social media strategy is entertainment. The revolutionary Parisian brand ushered...

We all inhabit a world of digital chaos, where the demand for agile marketing has resulted in an overwhelming...

Meet your CX objectives consistently across in-facility and remote customer support teams with a proven...