Marketing automation has become a must-have for modern marketing teams. And as a platform that streamlines,...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

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The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Apple's newest version of its iPhone operating system requires users to opt in to allowing apps to track...

The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

B2B marketers have shifted the way they do business as digital channels become the default approach....

There are 5 deal warnings that are preventing you from closing revenue. Through analyzing interactions...

Interactions between consumers and brands are increasingly playing out across a wide variety of different...

When the pandemic disrupted every aspect of business and life, telecommunications became nearly as important...

Six ways marketing automation helps prove value and drive success. As a marketer, digital transformation...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

IDC Analyst Brief: From business to nonprofits and government services – organizations cannot afford...