How can you continue to make improvements in spite of unexpected challenges? Realising customer experience...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

Intelligent technologies power great customer and employee experiences. Artificial Intelligence (AI)...

The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers...

Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

When the pandemic disrupted every aspect of business and life, telecommunications became nearly as important...

Our useful guide explores how activation campaigns, monetization campaigns, and retention campaigns can...

Digital asset management (DAM) systems are becoming a key part of marketing operations infrastructure....

In recent years, the role of CIO has evolved to meet a wider set of responsibilities and aspirations....

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...