Marketers have been doing lead generation (the process of creating new contacts) for decades. According...

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Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

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The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

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Salesforce is a customer relationship management (CRM) platform in the cloud, offering businesses a single...

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The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...