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Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

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In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Pop quiz: What assignment should your marketing team tackle first? Should you complete the one marked...

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Across numerous industries, more nimble competitors are nipping at the heels of enterprise giants. The...

Today's brands are entering a new era of customer engagement. The swift digital transformation spurred...

Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

How can you continue to make improvements in spite of unexpected challenges? Realising customer experience...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...