Even as B2B marketing has shifted from predominantly analog to predominantly digital in the past decade,...

Field service technicians are often the only physical point of contact people have after buying a product...

The landscape has shifted for CMS, it used to be that big companies bought high end systems and adapted...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

There comes a point where once campaigns are up and running, it's not about either getting things moving...

Webinars are one of the most powerful tools for creating engaging digital experiences that audiences...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Field service management teams want to keep costs down, while improving their customer service relationships. This...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Customers' expectations have never been higher. We all expect more, especially online. We want experiences...

De CMS-wereld is veranderd. Voorheen kochten grote bedrijven high-end systemen die ze aan hun wensen...

Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...

El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...