What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

The 2022 Digital Trends – Financial Services in Focus report explores a wide range of trends impacting...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Marketing automation has become a must-have for modern marketing teams. And as a platform that streamlines,...

There comes a point where once campaigns are up and running, it's not about either getting things moving...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

Why Everything You Thought You Knew about Developing a Pricing Capability is Now Obsolete The 'crawl,...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...