What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Now more than ever, an enterprise's ability to understand the needs of their customers and respond quickly...

Why Everything You Thought You Knew about Developing a Pricing Capability is Now Obsolete The 'crawl,...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Companies of all sizes are embracing a more effective, paperless way of working. From sales agreements,...

Whether those experiences take place face-to-face, on your website or at a conference, delivering on...

Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

A recent study claims that the average cart abandonment rate across sectors is 79.17%, with retail only...

Today's buyers engage with brands and companies through their own research across multiple channels,...

We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...

N'ayant de cesse de se démarquer de leurs concurrentes, les marques sont de plus en plus nombreuses...

Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...

An IT Buyer's Evaluation Guide for Higher Education. The COVID-19 pandemic has changed how education...