About the Report Creative obstacles and opportunities in an evolving workplace. We surveyed 400 US-based...

Every business has one thing in common: the desire to achieve higher revenue and faster growth. But many...

Today's work is more complex, connected,and digital than ever before. Remote employees need to collaborate...

Bei der Entwicklung der Optimierungsstrategie für ihr Website müssen E-Commerce-Experten häufig mit...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

E-commerce professionals often find themselves navigating contradictions, weighing options and generally...

In a world where commercial success is increasingly defined by the quality of the customer experience...

It's time to reimagine a new future. The concept of the workplace has changed forever. It's no longer...

Any marketer worth their weight in leads knows the benefits of personalization—and yet, a surprisingly...

Gong commissioned Forrester Consulting to create a Total Economic Impact Study to assess the relationship...

Consumers expect real-time, personalized communication, seamlessly choreographed across the channels...

Many financial services firms have automated the vast majority of key processes and customer experiences....

Microsoft has teamed up with DocuSign to make our industry-leading eSignature apps available to businesses...