Today's organizations are starting to think of data as the new water' – not just a valuable asset,...

N'ayant de cesse de se démarquer de leurs concurrentes, les marques sont de plus en plus nombreuses...

In the last decade, customer relationship management (CRM) platform adoption has increased rapidly to...

Adobe recently commissioned Forrester Consulting to conduct a global survey to understand how digital...

Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

Pop quiz: What assignment should your marketing team tackle first? Should you complete the one marked...

In a world where commercial success is increasingly defined by the quality of the customer experience...

The 2022 Digital Trends – Financial Services in Focus report explores a wide range of trends impacting...

Webinars are one of the most powerful tools for creating engaging digital experiences that audiences...

Digital marketing is, by its very nature, a dynamic place to be. We've seen an explosion in the amount...

An IT Buyer's Evaluation Guide for Higher Education. The COVID-19 pandemic has changed how education...

Vijf nieuwe manieren waarop uw HR-afdeling overeenkomsten beter en efficiënter kan afhandelen, van indiensttreding...

The Digital Public Library is an association that operates and manages the digital services for their...