Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Bei der Entwicklung der Optimierungsstrategie für ihr Website müssen E-Commerce-Experten häufig mit...

We analyzed data from three different sources to create the first Global Customer Engagement Review....

Sales teams want to spend more time selling and less time hunting down information. They want to connect...

A recent study claims that the average cart abandonment rate across sectors is 79.17%, with retail only...

Few industries have changed more during the past decade than consumer packaged goods. In a landscape...

RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...

The pandemic redefined 'work' as we know it. Companies adopted new technologies and workflows to support...

Dark social is a significant and growing challenge that marketers need to take seriously. There is a...

Michaels has always understood the value of personalization. But as the craft retailer's reach has expanded...

The North Star Framework is a model for managing products by identifying a single, crucial metric (the...

Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...

How IT can help customer service adapt to changing demands in an unpredictable world. Today's customers...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...