RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...

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Software has transformed every business discipline. After the initial strides made by email, conferencing...

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What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

44% of iOS users and 91% of Android users opt in to push notifications, making them the #1 external channel...

Vijf nieuwe manieren waarop uw HR-afdeling overeenkomsten beter en efficiënter kan afhandelen, van indiensttreding...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

About the Report Creative obstacles and opportunities in an evolving workplace. We surveyed 400 US-based...

The modern business landscape requires a new focus on climate responsibilities. 2020 and 2021 will be...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

Als bedrijven toptalenten willen aantrekken, hebben ze moderne, geavanceerde en digitale wervings- en...

Simply put, Balmain's social media strategy is entertainment. The revolutionary Parisian brand ushered...