The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Let's face it. We're all facing burnout right now. The same old marketing routines are sapping your energy...

We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...

The way we work has changed. Modern organizations are putting together new technology systems that allow...

Field service technicians are often the only physical point of contact people have after buying a product...

During the coronavirus pandemic, the financial services sector became something of an additional emergency...

Today's brands are entering a new era of customer engagement. The swift digital transformation spurred...

With the arrival of the new decade came the ultimate catalyst of the digital era. But how are leaders...

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

This eBook covers the benefits and challenges of electronic and digital signatures, compliance considerations,...

Consumers today have more choices than ever. Often, all it takes is a better online experience, an enticing...