Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Marketing automation has become a must-have for modern marketing teams. And as a platform that streamlines,...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

We are in the midst of a great flux for marketers. Google and other behemoth browsers have finally cemented...

Marketing metrics and analytics—done right—can be a strategic enabler of trust, greater budget, and...

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...

7 Reasons to Expand E-Signature Usage Over the last two years, electronic signature usage has exploded....

Is modern headless commerce right for you? Of course, modern headless commerce isn't right for every...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

During the coronavirus pandemic, the financial services sector became something of an additional emergency...