Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...

A CRM system touches every part of your business. It is one of the most critical enablers of your business...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

Let's face it. We're all facing burnout right now. The same old marketing routines are sapping your energy...

For sales and marketing leaders operating in today's hyper-competitive world, their CRM system could...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

A renewed, and long overdue, focus on retention is finally here. Companies are finding success through...

Digital Transformation is the process by which enterprises adapt to or drive disruptive changes in their...

Learn six best practices of customer service and operations leaders for delivering consistent customer...

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

When personalization isn't paying off and data doesn't help you make sound decisions, it's time to renew...

Businesses can be overwhelmed by data. The challenge is establishing the connectivity and analytics to...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Deliver better customer experiences – even when the unexpected happens. Delivering a great customer...