Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

Marketing metrics and analytics—done right—can be a strategic enabler of trust, greater budget, and...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Founded with the intention to make higher education more accessible in Melbourne and regional Victoria,...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...

Marketing automation has become a must-have for modern marketing teams. And as a platform that streamlines,...