Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Marketing metrics and analytics—done right—can be a strategic enabler of trust, greater budget, and...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

Digital experience personalization is a major priority for global business leaders and investment plans...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

¿Qué impide a los equipos de marketing tener éxito? ¿Por qué algunos directores de marketing parecen...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

Let's face it. We're all facing burnout right now. The same old marketing routines are sapping your energy...

2020 was a year where digital experiences, from a production and consumption perspective, were thrust...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

Webinars are one of the most powerful tools for creating engaging digital experiences that audiences...