We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Why Should I Read The Definitive Guide to Lead Scoring? Lead scoring provides sales with more qualified...

How can companies maximize their investments and take full advantage of the resources they already have...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

The Digital Public Library is an association that operates and manages the digital services for their...

Experiences need to be where your customers are. And each one needs to connect to the last as part of...

Webinars are one of the most powerful tools for creating engaging digital experiences that audiences...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Six ways marketing automation helps prove value and drive success. As a marketer, digital transformation...

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...