Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...

See what your brand can accomplish with the right brand management software. These days, brand management...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

¿Qué impide a los equipos de marketing tener éxito? ¿Por qué algunos directores de marketing parecen...

Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

Webinars are one of the most powerful tools for creating engaging digital experiences that audiences...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

How can companies maximize their investments and take full advantage of the resources they already have...

We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...