What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

The Digital Public Library is an association that operates and manages the digital services for their...

Webinars are one of the most powerful tools for creating engaging digital experiences that audiences...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Creating amazing customer experiences is critical to the success of your business. But implementing the...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

As marketing organisations become more technologically driven, digital asset management (DAM) systems...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

How can companies maximize their investments and take full advantage of the resources they already have...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...