The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

About the Report Creative obstacles and opportunities in an evolving workplace. We surveyed 400 US-based...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

Now is the time to take your digital transformation in a new, more effective direction. At ServiceNow,...

Brands need to take more control over how they engage customers. To make this happen, Marketing and IT...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

E-commerce has been shaping buying trends for the past 20 years. But surprisingly, the global B2B e-commerce...

Industry experts predict that successful businesses will soon become 100% digital for all transactions....

Heavily influenced by the pandemic, today's work environments are fluid and hybrid, with workers at home...

Enterprises in the high-tech industry continue to prioritise market share, revenue growth, cost containment...

Transforming digital marketing Your customers expect memorable moments at every brand touchpoint. And...

Traditional organizations in virtually every sector are in some stage of a digital transformation journey....

In today's market, customers control the buying journey – a trend that has accelerated with the increased...

With the work landscape rapidly changing, the challenges ahead will require unique solutions. We surveyed...