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Over the last year retailers have faced unprecedented challenges. The need to rapidly adapt to shifting...

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In order to come out on top in the marketing world, you must structure for customer centricity. But how...

About the Guide Your guide to the mixed methodology workflow landscape. Some teams function best with...

In heel Europa is de honger van consumenten naar digitale diensten onverzadigbaar. Hoe kunnen juridische...

From print to digital, from written to spoken words and beyond, Jysk Fynske Medier (JFM) is the second...

More than ever, enterprise organisations need a 360-degree view of their customers to deliver the kind...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....