For many companies, the sales team sits at the heart of its profitability. Its ability to operate efficiently...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

If you are on the hunt for a Digital Asset Management (DAM) solution, you have probably already done...

RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Leading Bank Stops Automated Fraud. Banks and financial institutions focus on driving digital innovation...

We're coming off one of the most challenging years in business history. The pandemic forced every company...

The position of CRO is fairly new to most organizations, and many of them are still hashing out the role's...

We analyzed data from three different sources to create the first Global Customer Engagement Review....

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

Industry experts predict that successful businesses will soon become 100% digital for all transactions....

Bigger. Better. Faster. Stronger. That's the premise of Industry 4.0, where new technologies make connections...

This paper picks out proven cases which can be adapted into a practical reality to make customer engagement...