Cultivating a future-proof customer journey strategy
When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses were thrust five years forward in digital adoption. This guide will explore today's new customer experience reality, how to succeed in today's new reality, and how the path to differentiated CX is the contact centre.
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Related Categories: B2B, Cross Channel, Customer Data, Customer Interaction, Customer Relationship, Digital Marketing, Measurement, Online Marketing, Technology
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