A comprehensive insight into Marketplaces, their role in e-commerce development, their main operating...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

There's a new paradox in marketing. We present a vision for how marketing leaders can balance trust and...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

Brands that excel at delivering relevant and personalised customer experiences are leading because they're...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

Many marketing professionals fall into the trap of assuming in advance that they know what their customers...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

Brands that offer outstanding digital experiences attract and retain more customers. But it's difficult...

This whitepaper serves as a preventative measure against wasted resources, providing marketers with: Download...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Today's eCommerce is on the verge of the great change. We got used to see the customers through the prism...

Consumers expect real-time, personalized communication, seamlessly choreographed across the channels...