Today's eCommerce is on the verge of the great change. We got used to see the customers through the prism...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Learn six best practices of customer service and operations leaders for delivering consistent customer...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

76% of consumers have permanently changed their buying behaviors (brand switching, cost rationalization,...

Until recently, brands spent a lot of time waiting, Like a fisherman on a lazy summer afternoon, they...

There's been a lot for marketers to lament in the past year—and the imminent reduction in access to...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

AI and other analytics technologies are driving incredible innovations and advancements that are making...

In order to come out on top in the marketing world, you must structure for customer centricity. But how...