The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

See how Algolia customers accelerate revenue in this commissioned study by Forrester Consulting. The...

There's a new paradox in marketing. We present a vision for how marketing leaders can balance trust and...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

A comprehensive insight into Marketplaces, their role in e-commerce development, their main operating...

In today's market, customers control the buying journey – a trend that has accelerated with the increased...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

This paper picks out proven cases which can be adapted into a practical reality to make customer engagement...

$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...