Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

As in-person events take a backseat to digital experiences, and companies look to maintain momentum without...

$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Software has transformed every business discipline. After the initial strides made by email, conferencing...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

An easy customer experience is the hallmark of today's most successful support organisations. That's...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

A comprehensive insight into Marketplaces, their role in e-commerce development, their main operating...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Brands that excel at delivering relevant and personalised customer experiences are leading because they're...