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In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

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Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

In today's market, customers control the buying journey – a trend that has accelerated with the increased...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

Any marketer worth their weight in leads knows the benefits of personalization—and yet, a surprisingly...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers...

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Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....