The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

The COVID-19 pandemic has transformed how and where we work. Businesses have had to respond quickly to...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

This whitepaper serves as a preventative measure against wasted resources, providing marketers with: Download...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

The key to accomplishing your customer-centric marketing goals is to experiment and test what works for...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

Back in the day, brands' communications to their customers used to consist of a memorable message delivered...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

In 2020, the world experienced rapid change in a very short period of time. Delivery methods and channel...