Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

As marketing organisations become more technologically driven, digital asset management (DAM) systems...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Let's face it. We're all facing burnout right now. The same old marketing routines are sapping your energy...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

Why Should I Read The Definitive Guide to Lead Scoring? Lead scoring provides sales with more qualified...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Best practices for delivering content-powered commerce to mobile B2B buyers. Smartphones are everywhere,...

Digital experience personalization is a major priority for global business leaders and investment plans...