We've all experienced the widespread impact of the COVID-19 pandemic. From a business perspective, the...

From print to digital, from written to spoken words and beyond, Jysk Fynske Medier (JFM) is the second...

During the coronavirus pandemic, the financial services sector became something of an additional emergency...

In a world where commercial success is increasingly defined by the quality of the customer experience...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Data is top of mind for many B2B marketers. But do they have the right data to drive success? For the...

Today's eCommerce is on the verge of the great change. We got used to see the customers through the prism...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Consumers expect real-time, personalized communication, seamlessly choreographed across the channels...

No AI or Machine Learning will ever know the customers better, than they know themselves. Many marketing...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

Business-to-business (B2B) manufacturers today are facing greater demand for frictionless buying experiences....