El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Creating amazing customer experiences is critical to the success of your business. But implementing the...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

As marketing organisations become more technologically driven, digital asset management (DAM) systems...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

Field service technicians are often the only physical point of contact people have after buying a product...

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....