Best practices for delivering content-powered commerce to mobile B2B buyers. Smartphones are everywhere,...

We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Why Should I Read The Definitive Guide to Lead Scoring? Lead scoring provides sales with more qualified...

How can companies maximize their investments and take full advantage of the resources they already have...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

More than ever, enterprise organisations need a 360-degree view of their customers to deliver the kind...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...