Field service management teams want to keep costs down, while improving their customer service relationships. This...

Digital is the New Differentiator. Changing buyer preferences, ever-growing competitive threats, and...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

In today's market, customers control the buying journey – a trend that has accelerated with the increased...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

The key to accomplishing your customer-centric marketing goals is to experiment and test what works for...

This paper picks out proven cases which can be adapted into a practical reality to make customer engagement...

An easy customer experience is the hallmark of today's most successful support organisations. That's...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

See where the disconnect lies and discover how to bridge the gap with Sitecore. You probably already...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...