Business-to-business (B2B) manufacturers today are facing greater demand for frictionless buying experiences....

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...