Cognitive technologies, also known as artificial intelligence, are perhaps the most transformative of...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

During a time when companies are racing to turn their physical events into digital experiences, marketers...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Less is more. It's such a simple phrase, and yet it holds so much truth. In the business world, we've...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...

Delivering a great customer experience is essential in any business. It drives loyalty, customer retention...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...