Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr...

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

The Digital Public Library is an association that operates and manages the digital services for their...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

What they want – where and when they want it. That's what customers expect. Vast amounts of customer...

Until recently, brands spent a lot of time waiting, Like a fisherman on a lazy summer afternoon, they...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...