Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

As any marketer can tell you, few things are as effective in the sales process as human-to-human engagement....

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

Working with market leaders, we create unique implementations that help us boost their sales results...

There comes a point where once campaigns are up and running, it's not about either getting things moving...

Das A/B Testing auf Websites hat einmal umfangreiche, technische Kenntnisse gefordert. Durch neuartige...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Less is more. It's such a simple phrase, and yet it holds so much truth. In the business world, we've...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...