Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Delivering relevant, timely, personalised customer experiences is no longer just a competitive advantage...

The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What...

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

How Five Leading Canadian Companies Engage Audiences in a Work-from-Home World. The threat of COVID-19...

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

Learn how brands create, optimize, and deliver personalized experiences at scale. The customer experience...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

Is modern headless commerce right for you? Of course, modern headless commerce isn't right for every...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

To truly connect with customers, brands need to work seamlessly across search, social, and eCommerce....

E-commerce has been shaping buying trends for the past 20 years. But surprisingly, the global B2B e-commerce...