The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

Inspired by the sunny days ahead, consumers are eager to take full advantage of the warmer weather by...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Companies of all sizes are embracing a more effective, paperless way of working. From sales agreements,...

Whatever the size of your organisation, this guide will help you choose, deploy, and optimise a CMS that...

To truly connect with customers, brands need to work seamlessly across search, social, and eCommerce....

The North Star Framework is a model for managing products by identifying a single, crucial metric (the...

Als bedrijven toptalenten willen aantrekken, hebben ze moderne, geavanceerde en digitale wervings- en...

AI and other analytics technologies are driving incredible innovations and advancements that are making...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

How formerly offline businesses are thriving after investments in eCommerce. If you have a successful...

RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value...

Any marketer worth their weight in leads knows the benefits of personalization—and yet, a surprisingly...

Developing your sales managers can create a ripple effect across all of your employees and teams. Prepare...