Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

N'ayant de cesse de se démarquer de leurs concurrentes, les marques sont de plus en plus nombreuses...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

Delivering a great customer experience is essential in any business. It drives loyalty, customer retention...

When COVID-19 struck businesses in March 2020, companies scrambled to cobble together temporary work-fromhome...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

In this knowledge brief, we'll analyse how organisations today are modernising sales practices and operations...

Software has transformed every business discipline. After the initial strides made by email, conferencing...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Self-scanning or Scan and Go shopping experiences were already making steady inroads across Europe entering...

DocuSign provides a contract lifecycle management (CLM) solution that acts as a centralised, cloudbased...

The position of CRO is fairly new to most organizations, and many of them are still hashing out the role's...

The world of content management is shifting. Real-time, personalised experiences—like receiving offers...