To truly connect with customers, brands need to work seamlessly across search, social, and eCommerce....

Developing better marketing creative based on data-inspired insights can double revenue, according to...

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

An easy customer experience is the hallmark of today's most successful support organisations. That's...

Technology enables companies to carry out a vast array of marketing-related tasks more efficiently than...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Adobe hat Forrester Consulting beauftragt, eine TEI-Studie (Total Economic Impact™) durchzuführen...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...