In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...

In 2020, the world experienced rapid change in a very short period of time. Delivery methods and channel...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

In today's market, customers control the buying journey – a trend that has accelerated with the increased...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

An easy customer experience is the hallmark of today's most successful support organisations. That's...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Software has transformed every business discipline. After the initial strides made by email, conferencing...