The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Digital experience personalization is a major priority for global business leaders and investment plans...

Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

The Digital Public Library is an association that operates and manages the digital services for their...

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...