En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Deliver better customer experiences – even when the unexpected happens. Delivering a great customer...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

2020 was a year where digital experiences, from a production and consumption perspective, were thrust...

Best practices for delivering content-powered commerce to mobile B2B buyers. Smartphones are everywhere,...

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

Field service technicians are often the only physical point of contact people have after buying a product...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...