Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

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Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

Learn six best practices of customer service and operations leaders for delivering consistent customer...

Webinars are one of the most powerful tools for creating engaging digital experiences that audiences...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

With the arrival of the new decade came the ultimate catalyst of the digital era. But how are leaders...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

In a climate of rising customer expectations, now is the right time to refine your use of inbound channels—it...

Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...