Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Digital Transformation is the process by which enterprises adapt to or drive disruptive changes in their...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

How can companies maximize their investments and take full advantage of the resources they already have...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

Digital experience personalization is a major priority for global business leaders and investment plans...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...