The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

As marketing organisations become more technologically driven, digital asset management (DAM) systems...

Marketing automation has become a must-have for modern marketing teams. And as a platform that streamlines,...

Field service technicians are often the only physical point of contact people have after buying a product...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

¿Qué impide a los equipos de marketing tener éxito? ¿Por qué algunos directores de marketing parecen...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...