The COVID-19 pandemic has transformed how and where we work. Businesses have had to respond quickly to...

El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

76% of consumers have permanently changed their buying behaviors (brand switching, cost rationalization,...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

Businesses can be overwhelmed by data. The challenge is establishing the connectivity and analytics to...

A renewed, and long overdue, focus on retention is finally here. Companies are finding success through...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

Mapp Cloud brings customer acquisition and customer engagement together in one simple platform infused...

There's been a lot for marketers to lament in the past year—and the imminent reduction in access to...